Contact Center & Call Tracking
Every call answered, measured and attributed.
- From $39 per agent / mo
- Design in 5–10 business days
- Carrier-neutral sourcing
A busy phone line is not the same as a well-run contact centre. Without queue design, staffing data and recording, hold times creep up and good customers quietly leave.
We build the flows, configure the reporting your managers actually read, and connect call data to your CRM so every conversation has context. Small teams get enterprise discipline without enterprise pricing.
What is included
Everything the service covers.
Skills-based routing
Send calls to the right person by language, product or account tier.
IVR & self-service
Menus, payment capture and appointment scheduling that reduce live volume.
Quality recording
Searchable recordings with scoring forms and coaching workflows.
Real-time wallboards
Service level, abandon rate and agent state visible on the floor.
CRM screen pop
Customer record opens before the agent says hello.
Call tracking numbers
Unique numbers per campaign, with source attribution in GA4 and CRM.
Outcomes
What changes for your business.
- Shorter queues and fewer abandoned calls during peak hours
- Coaching based on recordings instead of recollection
- Marketing spend tied to booked calls, not just clicks
- Overflow and after-hours coverage that never sends a customer to voicemail
Service snapshot
Delivery
How we implement it.
Audit
Existing circuits, hardware and call flows reviewed, with a written gap list.
Design
Options priced side by side, including install timelines and contract terms.
Implement
Carrier orders, porting, configuration and after-hours cutover managed for you.
Support
Documentation, staff training and monitoring — with quarterly reviews after that.
Fit
Where this service earns its keep.
FAQ
Contact Center questions, answered.
How many agents can you support?
Designs start at three agents and scale into the hundreds. Pricing is per concurrent agent, so supervisors and back-office staff are not charged as seats.
Can it integrate with our CRM?
Yes — native connectors for Salesforce, HubSpot, Zendesk and Dynamics, plus API and webhook options for custom systems.
Do we need new headsets?
Any USB or Bluetooth headset works. We can recommend models for noisy environments and provide a standard kit for new hires.
Is call recording compliant?
We configure consent announcements, retention rules and access controls to match your state and industry requirements.
Next step
Get contact center priced for your site.
Send the address and your current invoice. We will come back with options, install dates and a monthly number.