Questions we get before the first invoice.

An independent, carrier-neutral agency. We do not own a network. We design the right mix of carriers for your address and budget, place the orders and manage the relationship on your side of the table.

Nothing. The discovery call, circuit inventory and carrier benchmark are free. If you want a formal RFP or a design review without implementation, we quote a fixed project fee for that work.

Either a disclosed carrier commission on circuits we place, or a project fee from you. Never both on the same line item. If a recommendation is commission-driven, the proposal says so.

Our on-site engineering is concentrated in Southeast Texas — Beaumont, Port Arthur, Orange, Houston and surrounding areas — but we source and manage circuits nationwide.

Most clients have between 10 and 500 employees. Below that, a single hosted voice deployment and a business circuit is usually the whole project.

Usually. We can act as the network and telecom layer under your existing IT team, or take the whole stack. We document what we find before changing anything.

Yes. Porting is included in every voice project. We submit the request, coordinate with the losing carrier and schedule the cutover outside business hours.

Not necessarily. Most SIP-compatible handsets can be re-provisioned. Where hardware is end-of-life we quote replacements at cost with no long-term device lock-in.

Calls fail over automatically to mobile apps or a secondary circuit. We can also add a 4G/5G failover router so inbound calls keep ringing during an outage.

Yes — it is the default assumption. Every design includes softphones, mobile access and a documented work-from-home checklist.

It can, if the circuit is shared and unsaturated. We test the line, configure QoS and recommend a dedicated circuit only when the numbers say you need one.

Yes. We register every location, configure notification contacts and provide reporting suitable for multi-site compliance reviews.

Where fibre already reaches the building, 15–30 business days is typical. Construction or a new carrier build can take 60–120 days. You get the carrier commitment in writing before signing.

That is an address-level question. Send it through the coverage page and we will check every carrier we work with, including fixed wireless where fibre is absent.

Yes. We frequently keep an incumbent circuit as a second path and add a diverse carrier for resilience.

For most businesses, SD-WAN over diverse internet circuits does the job at a lower cost per Mbps with better cloud performance. Regulated environments may keep a private line for specific traffic.

We do, as part of a managed circuit or SD-WAN deployment. You receive the configuration documentation at handover.

Yes — Cat6/6A, fibre backbone, racks, APs and certification testing, scheduled around your move-in date.

Not silently. If a survey uncovers something that changes the scope, we reissue the quote and explain the difference before any order is placed.

Sometimes carriers charge build or install fees. We negotiate them down or waive them where possible and show them as a separate, explicit line.

As short as the pricing supports. Three years is common on fibre because it buys a better rate. Voice and managed services are usually available month-to-month.

Yes. The initial audit is free. We reconcile invoices against inventory, flag billing errors and pursue credits with the carrier.

Give us written notice and we handle the carrier side, including disconnect dates and equipment returns. No exit fee is charged by us unless a project fee was explicitly agreed.

Where carriers allow consolidated billing, yes. Otherwise we produce a single monthly summary across all carriers alongside the individual invoices.